Shipping & Returns
ORDER PLACEMENT
Security
Your credit card information will be encrypted through the software and decrypted when it reaches us. Software is securely encrypting information sent from your Web browser to our web site as well as information sent from this web site to your browser. For more information on security, check your browser's Help screen.
Redeeming Coupons & Discounts
Type in the coupon code in the comment box.
Sales Tax
Massachusetts sales tax (5%) is applied to all taxable items on order.
SHIPPING & HANDLING
Shipping & Handling Cost
There is a $4.99 handling fee applied to all orders. Items ordered together may be shipped separately, but only one handling fee will be charged per order.
Shipping subject to method of shipping selected (i.e.: Next Day Air, Second Day Air or Standard UPS Ground) and actual weight of product.
Shipping Cost Outside Of the United States
Teddy Bear Pools & Spas Web site and US retail businesse are operated within the continental US for customers within the US and therefore do not ship or bill to international addresses. Teddy Bear Pools & Spas delivers to street addresses (not P.O. Boxes or APO/FPO) in the continental US only.
What if a product is on backorder?
If a product is on backorder or out of stock, you will be immediately notified of the estimated ship date by phone or e-mail.
Returns
Returns are accepted within 30 days of order for a credit or refund. Custom order returns will be accepted for manufacturer defects only. Please re-package securely in the products original carton. Please call 413-594-2666 or e-mail info@teddybearpools.com for an RMA# to be included with all returned items. Include packing list with shipment and indicate whether you would like an exchange or refund. Package must be pre-paid and insured if valued over $ 50.00.
Send returns to:
Teddy Bear Pools & Spas Inc.
Attn: Customer Service Returns Dept.
RMA # _______
41 East Street
Chicopee, MA 01020
How long will it take for my product(s) to arrive? All in-stock orders placed Monday-Friday by 2pm EST are shipped the same day, and should arrive to you within 2 to 5 business days. If you do not receive your item within 10 days, please notify us immediately (413-594-2666).
Custom Orders
Delivery time of custom orders will be estimated at the time you receive your quote.
Express Shipping
Express Shipping is available during checkout, fees apply to all orders.
Oversized Delivery Items
Call for details on oversized items.
