Shipping & Returns
ORDER PLACEMENT
Security
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Redeeming Coupons & Discounts
Type in the coupon code in the comment box.
Sales Tax
Massachusetts sales tax (6.25%) is applied to all taxable items on order.
SHIPPING & HANDLING
Shipping & Handling Cost
There is a $4.99 handling fee applied to all orders. Items ordered together may be shipped separately, but only one handling fee will be charged per order.
Shipping subject to method of shipping selected (i.e.: Next Day Air, Second Day Air or Standard UPS Ground) and actual weight of product.
Shipping Cost Outside Of the United States
Teddy Bear Pools & Spas Web site and US retail businesse are operated within the continental US for customers within the US and therefore do not ship or bill to international addresses. Teddy Bear Pools & Spas delivers to street addresses (not P.O. Boxes or APO/FPO) in the continental US only.
What if a product is on backorder?
If a product is on backorder or out of stock, you will be immediately notified of the estimated ship date by phone or e-mail.
Returns & Exchanges
A Return Authorization is required for all returns. Returns received without a return authorization will be refused or promptly returned at your expense. Please email us at reply@teddybearpools.com with any to receive you RA# or for questions regarding returns or our return policy.
You may return any product (in new condition) within 30 days of the purchase date for a refund of the purchase price less a 20% restocking fee. Sales tax will be refunded, if applicable. Items returned due to manufacturers defect are not subject to the 20% restocking fee, but they are subject to verification of defect by the manufacturer.
Returns on liners and winter covers will be accepted for manufacturing defects only. Please check your pool size and height before you order!
We are unable to credit you for shipping or handling charges.
Charges for shipping returned products back to us are your responsibility. We will exchange or refund your purchase, as you request. Please allow 21 days from the date you return your package for your refund to be credited or your exchange to be completed.
Send returns to:
Teddy Bear Pools & Spas Inc.
Attn: Customer Service Returns Dept.
RA # _______
41 East Street
Chicopee, MA 01020
How long will it take for my product(s) to arrive? All in-stock orders placed Monday-Friday by 2pm EST are shipped the same day, and should arrive to you within 2 to 5 business days. If you do not receive your item within 10 days, please notify us immediately (413-594-2666).
Custom Orders
Delivery time of custom orders will be estimated at the time you receive your quote.
Express Shipping
Express Shipping is available during checkout, fees apply to all orders.
Oversized Delivery Items
Call for details on oversized items.
